Best Price Guarantee when using our Hotel Booking Service
If you find your reservation on another website at a lower rate, contact our booking partner's customer care team without delay. You will receive their details on booking.. They will then match the rate of the other deal if the following conditions are met:
- You have contacted them immediately after booking with all the details of the other deal including a link to the offer on the website and the exact price being quoted.
- The other deal is bookable online and is still available when we check.
- The other deal is subject to the same booking conditions you’ve opted for with Booking.com. This means: - It is the same property - It is the same room type, apartment type, etc. - It is for the same check-in and check-out dates - It has identical room conditions attached (including the meal plan, cancellation policy, package offer, etc.)
- The conditions of your booking with our booking partner still allow penalty-free cancellations and modifications.
If our booking partner can't match the rate of the other deal because one of the above conditions is different, you still keep your existing reservation – including the cancellation policy.
The Best Price Guarantee offer does not apply if:
- You book through a website that doesn't reveal which property or accommodation type you’ll be staying at until after you've booked.
- You book using: - Special membership rates - Frequent stayer rates - Loyalty points - Any rewards programmes or special promotions made available through the accommodation provider
- You don't contact our booking partner until after you have checked in.