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Contact Us

We love to help customers in their search for car hire and, whilst our online services are there 24/7 enabling you to research and book whenever you want to, there are always times when it's good to talk.

So we are here to help - from our Wokingham based offices in Berkshire we offer a team of highly trained specialists who are ready to discuss your trip with you and help you decide the best car hire package for your break.

You can call us on:

0330 222 0369

or

(+44) 1184 671530

Our booking office opening hours are:

  • - Mon - Fri: 10:00 - 16:00

We are closed on Saturdays, Sundays and Bank Holidays.

Our online service is available 24/7.

If you have a booking with us and have an urgent issue please call using the phone number on your voucher, where our out of hours support team will be available to assist. They are operating whenever our customers have pickups or drop backs booked.

Our online chat facility is available weekdays from 10 a.m. - 4 p.m. - click the tab in the bottom right hand corner of the screen. Outside those hours you can use the service to send us a message.

You can also email us at info@clarifycarhire.co.uk and we will respond as soon as possible.

We look forward to hearing from you.

Car Rental

Clarification not Confusion

  • Prices with extras included
  • Pay only a low deposit today
  • No surprises at the rental desk
  • Transparency on fuel policies
  • Free cancellation*
  • Best Price Guarantee*
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Completing the Reservation

Your reservation is awaiting confirmation. Once it has been confirmed by the end supplier, you will be prompted to pay. You may either visit the link and bookmark it, or copy the raw URL somewhere safe. The link will also be emailed to you soon.

Your reservation has been confirmed, and is awaiting payment. You will recieve an email with the link to the payment screen, but you may also go directly there now, using the link below.



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Reservation

We are processing your reservation.

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If you need to contact us, the reference code below will help us to identify you faster.

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This is not a confirmation.

Your reservation has been confirmed

We are delighted to inform you that your booking has been confirmed with your rental firm. We have sent you an email with the full details, but if you have any queries please contact us quoting the reference number below.

Please keep a note of the reference number below in case our confirmation email goes astray.

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Your reservation is awaiting confirmation

We have contacted the car hire firm to request your vehicle. It can take up to two days to receive their confirmation that your car has been reserved, but as soon as we have heard from them we will be in touch.

Please keep a note of the reference number below in case our email goes astray.

{{ viewManager.reservation.reference}}

Our system encountered an error processing your reservation

We are sorry, but an error has occurred during the booking process. We are currently investigating this and will be in touch shortly to complete your booking.

Please keep a note of the reference number below in case our email goes astray.

{{ viewManager.reservation.reference}}

Your reservation has been abandoned

We have been advised by our payment processing partner that your payment was abandoned before it was completed.

If you still require car hire, please re-run your request using the booking engine above.

Your reservation was unsuccessful

We are sorry but the car hire firm you wished to hire your car through has been unable to fulfil your request.

We will refund any payment that has been taken.

Please feel free to use the booking engine above to run another search, choosing an alternative vehicle.

Our system encountered an error processing your reservation

We are sorry, but an error has occurred during the booking process. We are currently investigating this and will be in touch shortly to complete your booking.

Please keep a note of the reference number below in case our email goes astray.

{{ viewManager.reservation.reference}}



{{ viewManager.previewVehicle.name}} (or similar model) Delivery

Clarify - The Revolutionary Way to Find Car Hire

  • Find out prices for all your extras before you book
  • Discover the total price for your rental package
  • Excess insurance costs clarified - make your choice before you get to the desk
  • Want to compare rates with your extras included? Click the back to results button above and add your extras in first


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Doors {{ viewManager.previewVehicle.minimumDoors}}/{{ viewManager.previewVehicle.maximumDoors}} Seats {{ viewManager.previewVehicle.origSeats}} + {{ viewManager.previewVehicle.smallSeats}} seats
Bags {{ viewManager.previewVehicle.largeBags}} large, {{ viewManager.previewVehicle.smallBags}} small Aircon {{ viewManager.previewVehicle.getAirConditioning()}}
Transmission {{ viewManager.previewVehicle.getTransmission()}} Fuel {{ viewManager.previewVehicle.getFuel()}}
SIPP {{ viewManager.previewVehicle.sippCode}}
{{ priceFormatter.displayCurrency(currentResult.getExcess(), currentResult.currencyCode)}} excess {{ priceFormatter.displayCurrency(currentResult.getDeposit(), currentResult.currencyCode)}} security deposit
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Pickup
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Dropoff
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Price Breakdown
Online Discount

Headline Price: {{ breakdownPrices().headlinePrice}}
Discount - {{ breakdownPrices().discount}}
Online Booking Discount - {{ breakdownPrices().addDiscount}}
Admin Booking Fee {{ breakdownPrices().phoneBookingfee}}
Drive Away Price {{ breakdownPrices().driveAwayPrice}}
Schedule
Pay Today {{ breakdownPrices().payToday}}
We only take a small deposit to reserve your car. Why should you be out of pocket until pick up day?
Pay on Arrival {{ breakdownPrices().payOnArrival}}
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Price Breakdown
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Protection Insurance {{ breakdownPrices().insurance}}
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Fuel
You will receive your vehicle with an empty tank of fuel. The car should be returned with a similar level of fuel in the tank. You will receive your vehicle with a full tank of fuel. The car can be returned empty. You will receive your vehicle with a full tank of fuel, please return the vehicle with the tank full. Keep your receipt to show you have filled the tank close to the car hire company’s office. You will need to leave a deposit with the car hire company for a full tank of fuel, once you have returned the vehicle with the tank full, you will be refunded for the fuel. You will receive your vehicle with a half-empty tank of fuel. The car can be returned empty. You will receive your vehicle with a half-full tank of fuel. The car should be returned with a similar level of fuel in the tank. You will need to pre-pay the car hire company for a half-full tank of fuel. Return it with half full and you will be refunded for the fuel. You will need to pre-pay the company for a tank of fuel. The car can be returned empty. No refund for any remaining fuel. You will need to pre-pay the company for fuel. Once you have returned your vehicle with a similar level of fuel, you will be refunded. You will receive your vehicle with a quarter-full tank of fuel. The car can be returned empty. You will receive your vehicle with a quarter-full tank of fuel, The car should be returned with a similar level of fuel in the tank. You will need to pre-pay the car hire company for a quarter-full tank of fuel. Once you have returned your vehicle with a similar level of fuel, you will be refunded. You will receive your vehicle with a level of fuel, please return the vehicle with the same level of fuel. You will receive your vehicle with a three-quarters full tank of fuel. The car can be returned empty. You will receive your vehicle with a three-quarters full tank of fuel. The car should be returned with a similar level of fuel in the tank. You will need to pre-pay the car hire company for a three-quarters full tank of fuel. Once you have returned your vehicle with a similar level of fuel, you will be refunded. The company will also charge you for a tankful of fuel at pickup. You will be refunded for fuel remaining in the tank at the end of your rental excluding the fuel service charge detailed above. The company will also charge you for a tankful of fuel at pickup. You will be refunded for fuel remaining in the tank at the end of your rental excluding the fuel service charge detailed above.
Discount - {{ breakdownPrices().discount}}

The total cost of the car hire and the figures in brackets have been estimated using todays exchange rate. On arrival, you will need to pay the car hire company using the local currency.

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Optional Topup Protection insurance

You have, very sensibly, selected a package which means you are not responsible for an Collision Damage or Theft excess on the your rental vehicle. However you are still likely to be liable for other parts of the car which are still not covered. Typical examples are listed below. We therefore offer an exceptionally low priced policy which will cover these areas and provide total peace of mind. See full details here.

What's covered?
With Top-up Cover
No Top-up Cover
Collision Damage And Theft Excess Reimbursement
Damage to wheels and tyres
Loss or damage to keys

See more..

Optional Excess Protection insurance

We understand that most people, when renting a car want to avoid any risk of of an unexpected bill. To help we offer optional Excess Protection cover which reimburses you should you be liable for a Collision Damage Waiver or Theft Excess. It also protects other parts of the car not covered by the standard cover car hire firms provide. See full details here.

What's covered?
With Top-up Cover
No Top-up Cover
Collision Damage Excess Reimbursement
Theft Excess Reimbursement
Damage to wheels and tyres

See more..

Optional Topup Protection insurance - Enhanced Packages

You have, very sensibly, selected a comprehensive cover package which means you are not responsible for either a Collision Damage or Theft excess on the your rental vehicle, and covers a number of other areas of the car too. Typical examples are listed below(check your individual contract for full details). For total peace of mind we offer an exceptionally low priced policy which will top up these areas and provide the widest cover possible. See full details here.

What's covered?
With Top-up Cover
No Top-up Cover
Collision Damage Excess Reimbursement
Theft Excess Reimbursement
Damage to wheels and tyres

See more..

If you are arriving by plane and do not enter your flight number here, the car hire company may not keep your reservation if your flight is delayed.

Please note that even if you have bought your own excess insurance you will still need to leave the deposit and / or fuel deposit as advised.

Your details are safe with us.
We will use the details you give us here so we can:

  1. Share them with the car hire company so they can prepare the car for your arrival.
  2. Send you a voucher to enable you to collect your hire car.
  3. Arrange car hire excess insurance if you have asked us to do so.
  4. We may request feedback as to your satisfaction with our services and those of car hire firms you might use.
By clicking the Book Now button you agree:
  1. That you will check the details on receipt of your voucher and let us know if you need to make any changes.
  2. That you have read and accept our terms and conditions, privacy policy and initial disclosure document.

If you tick this box we will also send you periodic newsletters, where we share top car hire tips designed to inform you and make your car rental cheaper, easier and more enjoyable. You can always unsubscribe later, and we do highly recommend trying them.



Delivery Details

Your reservation is on request

Payment
Booking
You will pay today just {{ breakdownPrices().payToday}}.
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Please try another card to continue.

We are now processing your payment of {{ breakdownPrices().payToday === 'Included' ? '£0.00' : breakdownPrices().payToday}}

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  • {{ extra.name}}
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{{ priceFormatter.displayCurrency(result.getExcess(), result.currencyCode)}} excess
{{ priceFormatter.displayCurrency(result.getDeposit(), result.currencyCode)}} security deposit
{{ priceFormatter.displayCurrency(result.getFuelDeposit(), result.currencyCode)}} fuel deposit


The prices shown for extras below do not include local taxes and fees as these are not provided by the rental firm.

However once selected we will calculate these and add them to the total price so you can be confident that in the final price you will be charged.

Please select any required extras so we can request prices directly from your rental company.

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Calculating prices, please wait...
Please note that all optional extras can be subject to price changes without notice and are not guaranteed, instead, they are subject to availability.
Why use this package?
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Special Offer
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Special Offer
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SAND, ASH AND GRAVEL INSURANCE
PACKAGE
TRANSPONDER TOLL SERVICE
INSURANCE OPTIONS
MULTI-ISLAND CAR HIRE
CAR SIZES
NUMBER OF SEATS
PAYMENT
COMPANIES
SPECIALS
FUEL TYPE
FUEL POLICY
VIP/EXPRESS CHECKOUT
DEPOSIT
DAMAGE & THEFT EXCESS
CROSS-BORDER CARS
TRANSMISSION
GUARANTEED MODEL
CAR AGE
LOCATION TYPE
MILEAGE
SUPPLIER TYPE
WINTER TYRES | SNOW CHAINS


Our Unique Difference - Clarify Car Hire lets you compare prices with the cost of extras included
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There are no vehicles available that match your filter selection.

Unfortunately, we could not find any vehicles that match your search.

Budget Car MidRange Car Premium Car
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(guaranteed model) (or similar model) Delivery
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Doors {{ vehicle.minimumDoors}}/{{ vehicle.maximumDoors}} Seats {{ vehicle.seats}} ({{vehicle.origSeats}}+{{ vehicle.smallSeats}}) Aircon {{ vehicle.getAirConditioning()}}
SIPP {{ vehicle.sippCode}}
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Promotions
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- {{ includedExtra.name}}
Headline Price
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Drive Away Price
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Pay Today {{ vehicle.cheapestResult.getFormattedPayToday(priceFormatter, viewManager.selectionRequest.currencyCode)}}
Pay on Arrival {{ priceFormatter.displayPrice(vehicle.cheapestResult.costs.deskAmount, vehicle.cheapestResult.currencyCode)}}
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Pickup: {{ vehicle.pickupLocation.name | lowercase}}
Dropoff: {{ vehicle.dropoffLocation.name | lowercase}}

Car Hire Terms Explained

Confused by the car rental jargon? We help you get to grips with what it all means.

Letter A

AC - Air conditioning

AD - Additional driver

Additional Liability Insurance (ALI) - See Supplementary Liability Insurance

Airport Code - A unique three-letter code that identifies an airport (for example London Gatwick is LGW)

Airport Surcharge - An additional charge applied at some airport locations

AUTO - A vehicle with automatic gears

Letter C

CAD - Canadian Dollars

Cancellation Waiver Protection (CWP) - Insurance which covers cancellation of your car rental

Collision Damage Waiver (CDW) - CDW waives your responsibility for the entire cost of damage to the vehicle (apart from for the excluded areas mentioned specifically in the terms and conditions of your car hire)

Cross-Border - Travelling between different countries with your rental car. There is likely to be a charge for this.

Letter D

Damage Excess Waiver (DEW) - Also known as Collision Damage Waiver

Damage Refund Insurance (DRI) - Alternative term for Car hire excess insurance

Deductible - Another name for 'excess'

Letter E

EEA - European Economic Area

e-Tolls - An electronic method for paying toll charges which is used by some car rental companies

EU - European Union

EUR - Currency of Euros

European Accident Report Form - Also called the European Accident Statement, these can be obtained from your car hire company and are filled out in the event of an accident

Excess - The first part of any claim that you are held liable for

Excess Mileage Charge - If you take out a car rental with a limited mileage contract then, if you go over that limit, then you will be charged for any surplus.

Excess Reduction Fee - A fee for lowering the amount of excess you are liable for. This is often offered at the car hire desk.

Letter F

Fair Fuel Policy - This is when you are only paying for fuel that you use. These are fuel policies such as full to full, or same to same.

Free Cancellation - A car hire contract that you can cancel within a given time limit without facing a charge to do so.

Letter G

GPS - Identical to a Satnav system, an electronic map that can provide directions to a given location.

Letter I

International Driving Permit (IDP) - This may be required if your driving licence is not in the Roman alphabet. You can apply for one at the Post Office.

Letter L

Lead Driver - This is the person who signs the car hire agreement to take responsibility for the rental car.

Liability Insurance - The same as third party insurance. It is always a good idea to confirm your level of cover within your car rental contract particularly if you are hiring in the Americas.

Loss Damage Waiver (LDW) - This waives the renter's responsibility to pay for the whole financial burden if the vehicle you are hiring is damaged or stolen. It is in effect CDW combined with theft protection.

Loss of Use Charge - A fee to cover the car rental company if they are unable to rent the car out again because the vehicle has been damaged while in your care.

Letter M

MAN - Manual gears

Meet & Greet - A service where the car hire company will meet you at the airport or your hotel for example to hand over your rental car.

Letter O

One Way Rentals - A car rental where you pick the car up in one location and return it to another.

Out of Hours - When the car hire rental office is closed but you need to pick up a car during this time, some offices will open for you, In these circumstances you will most likely be charged an out-of-hours fee.

Letter P

Personal Accident Insurance (PAI) - This covers accidental death or injury, and medical needs for the driver and passengers during the rental period.

Personal Effects Protection (PEP) - Insurance for the personal belongings of the occupants of the vehicle.

Pre-Authorisation - An amount which is blocked on a credit card during the rental period in order to make sure that funds are available to cover any costs you incur. The block will be taken off at the end of the hire after any costs have been settled.

Letter R

Repatriation Costs - Costs that arise if the vehicle has to be collected and returned to the car hire pick up location.

Renters Liability Protection (RLP) - Primary liability insurance normally up to the relevant US State minimum level.

Letter S

Security Deposit - An amount that is charged to your credit card or bank at the time of rental. This amount will then be refunded after your hire has ended minus any costs that you incur during your hire.

Senior Drivers Fees - Fees applied to those drivers over a specified age. These will apply to the main driver and any additional drivers of the vehicle over that age.

Shuttle Service - A bus service provided by the car hire company to take you to their office location.

Supplementary Liability Insurance (SLI) - Another term for third party insurance which is widely used in North and South America. SLI can provide top up cover to any Liability Insurance that is included with your car rental.

SUV - Sports Utility Vehicle. Often designed for more difficult driving conditions. A large number of them have four-wheel drive.

Letter T

Theft Insurance Deductible (TID) - The excess on any insurance cover for theft.

Theft Protection - This limits the financial responsibility of the lead driver for the cost of the vehicle if it is stolen.

Theft Waiver (TW) - see Theft Protection

Third Party Liability (TPL) - Insurance to cover the costs of damage to other people or their property.

TP - see Theft Protection (however occasionally used to mean Third Party)

Transponder - Device which is used to record your use of toll roads in some countries such as Portugal and the USA and calculate and calculate the relevant fees.

T,W & G - Tyres, wheels and glass

Letter U

Uninsured Motorists Protection (UMP) - This covers claims for damage to the rental vehicle caused by an uninsured motorist. It is quite often included within car hires in Europe but not so frequently in the USA.

USD - United States Dollars

Letter W

Winterization - A charge applied in some countries for winter tyres or snow chains if they are required.

Letter Y

Young Drivers Surcharge (YDS) - Drivers under a specified age may be charged this if they are below a specified age - often 25 years old. The fee will be applied to the lead driver and any additional drivers of the vehicle under that age.

Car Hire Term Terminology