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Contact Us

We love to help customers in their search for car hire and, whilst our online services are there 24/7 enabling you to research and book whenever you want to, there are always times when it's good to talk.

So we are here to help - from our Wokingham based offices in Berkshire we offer a team of highly trained specialists who are ready to discuss your trip with you and help you decide the best car hire package for your break.

You can call us on:

0330 222 0369

or

(+44) 1184 671530

Our booking office opening hours are:

  • - Mon - Fri: 10:00 - 16:00

We are closed on Saturdays, Sundays and Bank Holidays.

Our online service is available 24/7.

If you have a booking with us and have an urgent issue please call using the phone number on your voucher, where our out of hours support team will be available to assist. They are operating whenever our customers have pickups or drop backs booked.

Our online chat facility is available weekdays from 10 a.m. - 4 p.m. - click the tab in the bottom right hand corner of the screen. Outside those hours you can use the service to send us a message.

You can also email us at info@clarifycarhire.co.uk and we will respond as soon as possible.

We look forward to hearing from you.

Car Rental

Clarification not Confusion

  • Prices with extras included
  • Pay only a low deposit today
  • No surprises at the rental desk
  • Transparency on fuel policies
  • Free cancellation*
  • Best Price Guarantee*
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Completing the Reservation

Your reservation is awaiting confirmation. Once it has been confirmed by the end supplier, you will be prompted to pay. You may either visit the link and bookmark it, or copy the raw URL somewhere safe. The link will also be emailed to you soon.

Your reservation has been confirmed, and is awaiting payment. You will recieve an email with the link to the payment screen, but you may also go directly there now, using the link below.



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Reservation

We are processing your reservation.

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If you need to contact us, the reference code below will help us to identify you faster.

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This is not a confirmation.

Your reservation has been confirmed

We are delighted to inform you that your booking has been confirmed with your rental firm. We have sent you an email with the full details, but if you have any queries please contact us quoting the reference number below.

Please keep a note of the reference number below in case our confirmation email goes astray.

{{ viewManager.reservation.reference}}

Your reservation is awaiting confirmation

We have contacted the car hire firm to request your vehicle. It can take up to two days to receive their confirmation that your car has been reserved, but as soon as we have heard from them we will be in touch.

Please keep a note of the reference number below in case our email goes astray.

{{ viewManager.reservation.reference}}

Our system encountered an error processing your reservation

We are sorry, but an error has occurred during the booking process. We are currently investigating this and will be in touch shortly to complete your booking.

Please keep a note of the reference number below in case our email goes astray.

{{ viewManager.reservation.reference}}

Your reservation has been abandoned

We have been advised by our payment processing partner that your payment was abandoned before it was completed.

If you still require car hire, please re-run your request using the booking engine above.

Your reservation was unsuccessful

We are sorry but the car hire firm you wished to hire your car through has been unable to fulfil your request.

We will refund any payment that has been taken.

Please feel free to use the booking engine above to run another search, choosing an alternative vehicle.

Our system encountered an error processing your reservation

We are sorry, but an error has occurred during the booking process. We are currently investigating this and will be in touch shortly to complete your booking.

Please keep a note of the reference number below in case our email goes astray.

{{ viewManager.reservation.reference}}



{{ viewManager.previewVehicle.name}} (or similar model) Delivery

Clarify - The Revolutionary Way to Find Car Hire

  • Find out prices for all your extras before you book
  • Discover the total price for your rental package
  • Excess insurance costs clarified - make your choice before you get to the desk
  • Want to compare rates with your extras included? Click the back to results button above and add your extras in first


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Doors {{ viewManager.previewVehicle.minimumDoors}}/{{ viewManager.previewVehicle.maximumDoors}} Seats {{ viewManager.previewVehicle.origSeats}} + {{ viewManager.previewVehicle.smallSeats}} seats
Bags {{ viewManager.previewVehicle.largeBags}} large, {{ viewManager.previewVehicle.smallBags}} small Aircon {{ viewManager.previewVehicle.getAirConditioning()}}
Transmission {{ viewManager.previewVehicle.getTransmission()}} Fuel {{ viewManager.previewVehicle.getFuel()}}
SIPP {{ viewManager.previewVehicle.sippCode}}
{{ priceFormatter.displayCurrency(currentResult.getExcess(), currentResult.currencyCode)}} excess {{ priceFormatter.displayCurrency(currentResult.getDeposit(), currentResult.currencyCode)}} security deposit
{{ viewManager.previewVehicle.supplier}}
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Pickup
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Dropoff
{{ viewManager.selectionRequest.search.dropoffDayFormatted}}-{{ viewManager.selectionRequest.search.dropoffMonthFormatted}}-{{ viewManager.selectionRequest.search.dropoffYearFormatted}} {{ viewManager.selectionRequest.search.dropoffHourFormatted}}:{{ viewManager.selectionRequest.search.dropoffMinutesFormatted}}
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Price Breakdown
Online Discount

Headline Price: {{ breakdownPrices().headlinePrice}}
Discount - {{ breakdownPrices().discount}}
Online Booking Discount - {{ breakdownPrices().addDiscount}}
Admin Booking Fee {{ breakdownPrices().phoneBookingfee}}
Drive Away Price {{ breakdownPrices().driveAwayPrice}}
Schedule
Pay Today {{ breakdownPrices().payToday}}
We only take a small deposit to reserve your car. Why should you be out of pocket until pick up day?
Pay on Arrival {{ breakdownPrices().payOnArrival}}
({{ breakdownPrices().payOnArrivalCur}})
Price Breakdown
Vehicle {{ breakdownPrices().vehicle}}
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Protection Insurance {{ breakdownPrices().insurance}}
{{ extraEntry.name}} (x{{ extraEntry.numberSelected}}) {{ extraEntry.price}}
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Fuel
You will receive your vehicle with an empty tank of fuel. The car should be returned with a similar level of fuel in the tank. You will receive your vehicle with a full tank of fuel. The car can be returned empty. You will receive your vehicle with a full tank of fuel, please return the vehicle with the tank full. Keep your receipt to show you have filled the tank close to the car hire company’s office. You will need to leave a deposit with the car hire company for a full tank of fuel, once you have returned the vehicle with the tank full, you will be refunded for the fuel. You will receive your vehicle with a half-empty tank of fuel. The car can be returned empty. You will receive your vehicle with a half-full tank of fuel. The car should be returned with a similar level of fuel in the tank. You will need to pre-pay the car hire company for a half-full tank of fuel. Return it with half full and you will be refunded for the fuel. You will need to pre-pay the company for a tank of fuel. The car can be returned empty. No refund for any remaining fuel. You will need to pre-pay the company for fuel. Once you have returned your vehicle with a similar level of fuel, you will be refunded. You will receive your vehicle with a quarter-full tank of fuel. The car can be returned empty. You will receive your vehicle with a quarter-full tank of fuel, The car should be returned with a similar level of fuel in the tank. You will need to pre-pay the car hire company for a quarter-full tank of fuel. Once you have returned your vehicle with a similar level of fuel, you will be refunded. You will receive your vehicle with a level of fuel, please return the vehicle with the same level of fuel. You will receive your vehicle with a three-quarters full tank of fuel. The car can be returned empty. You will receive your vehicle with a three-quarters full tank of fuel. The car should be returned with a similar level of fuel in the tank. You will need to pre-pay the car hire company for a three-quarters full tank of fuel. Once you have returned your vehicle with a similar level of fuel, you will be refunded. The company will also charge you for a tankful of fuel at pickup. You will be refunded for fuel remaining in the tank at the end of your rental excluding the fuel service charge detailed above. The company will also charge you for a tankful of fuel at pickup. You will be refunded for fuel remaining in the tank at the end of your rental excluding the fuel service charge detailed above.
Discount - {{ breakdownPrices().discount}}

The total cost of the car hire and the figures in brackets have been estimated using todays exchange rate. On arrival, you will need to pay the car hire company using the local currency.

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Optional Topup Protection insurance

You have, very sensibly, selected a package which means you are not responsible for an Collision Damage or Theft excess on the your rental vehicle. However you are still likely to be liable for other parts of the car which are still not covered. Typical examples are listed below. We therefore offer an exceptionally low priced policy which will cover these areas and provide total peace of mind. See full details here.

What's covered?
With Top-up Cover
No Top-up Cover
Collision Damage And Theft Excess Reimbursement
Damage to wheels and tyres
Loss or damage to keys

See more..

Optional Excess Protection insurance

We understand that most people, when renting a car want to avoid any risk of of an unexpected bill. To help we offer optional Excess Protection cover which reimburses you should you be liable for a Collision Damage Waiver or Theft Excess. It also protects other parts of the car not covered by the standard cover car hire firms provide. See full details here.

What's covered?
With Top-up Cover
No Top-up Cover
Collision Damage Excess Reimbursement
Theft Excess Reimbursement
Damage to wheels and tyres

See more..

Optional Topup Protection insurance - Enhanced Packages

You have, very sensibly, selected a comprehensive cover package which means you are not responsible for either a Collision Damage or Theft excess on the your rental vehicle, and covers a number of other areas of the car too. Typical examples are listed below(check your individual contract for full details). For total peace of mind we offer an exceptionally low priced policy which will top up these areas and provide the widest cover possible. See full details here.

What's covered?
With Top-up Cover
No Top-up Cover
Collision Damage Excess Reimbursement
Theft Excess Reimbursement
Damage to wheels and tyres

See more..

If you are arriving by plane and do not enter your flight number here, the car hire company may not keep your reservation if your flight is delayed.

Please note that even if you have bought your own excess insurance you will still need to leave the deposit and / or fuel deposit as advised.

Your details are safe with us.
We will use the details you give us here so we can:

  1. Share them with the car hire company so they can prepare the car for your arrival.
  2. Send you a voucher to enable you to collect your hire car.
  3. Arrange car hire excess insurance if you have asked us to do so.
  4. We may request feedback as to your satisfaction with our services and those of car hire firms you might use.
By clicking the Book Now button you agree:
  1. That you will check the details on receipt of your voucher and let us know if you need to make any changes.
  2. That you have read and accept our terms and conditions, privacy policy and initial disclosure document.

If you tick this box we will also send you periodic newsletters, where we share top car hire tips designed to inform you and make your car rental cheaper, easier and more enjoyable. You can always unsubscribe later, and we do highly recommend trying them.



Delivery Details

Your reservation is on request

Payment
Booking
You will pay today just {{ breakdownPrices().payToday}}.
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VALID THRU
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Please try another card to continue.

We are now processing your payment of {{ breakdownPrices().payToday === 'Included' ? '£0.00' : breakdownPrices().payToday}}

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  • {{ extra.name}}
{{ priceFormatter.displayPrice(result.costs.display.driveAwayPriceSelected, viewManager.selectionRequest.currencyCode)}}

{{ priceFormatter.displayCurrency(result.getExcess(), result.currencyCode)}} excess
{{ priceFormatter.displayCurrency(result.getDeposit(), result.currencyCode)}} security deposit
{{ priceFormatter.displayCurrency(result.getFuelDeposit(), result.currencyCode)}} fuel deposit


The prices shown for extras below do not include local taxes and fees as these are not provided by the rental firm.

However once selected we will calculate these and add them to the total price so you can be confident that in the final price you will be charged.

Please select any required extras so we can request prices directly from your rental company.

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Calculating prices, please wait...
Please note that all optional extras can be subject to price changes without notice and are not guaranteed, instead, they are subject to availability.
Why use this package?
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Special Offer
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Special Offer
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SAND, ASH AND GRAVEL INSURANCE
PACKAGE
TRANSPONDER TOLL SERVICE
INSURANCE OPTIONS
MULTI-ISLAND CAR HIRE
CAR SIZES
NUMBER OF SEATS
PAYMENT
COMPANIES
SPECIALS
FUEL TYPE
FUEL POLICY
VIP/EXPRESS CHECKOUT
DEPOSIT
DAMAGE & THEFT EXCESS
CROSS-BORDER CARS
TRANSMISSION
GUARANTEED MODEL
CAR AGE
LOCATION TYPE
MILEAGE
SUPPLIER TYPE
WINTER TYRES | SNOW CHAINS


Our Unique Difference - Clarify Car Hire lets you compare prices with the cost of extras included
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There are no vehicles available that match your filter selection.

Unfortunately, we could not find any vehicles that match your search.

Budget Car MidRange Car Premium Car
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(guaranteed model) (or similar model) Delivery
{{ vehicle.category}}, Transmission{{ vehicle.getTransmission()}}
Doors {{ vehicle.minimumDoors}}/{{ vehicle.maximumDoors}} Seats {{ vehicle.seats}} ({{vehicle.origSeats}}+{{ vehicle.smallSeats}}) Aircon {{ vehicle.getAirConditioning()}}
SIPP {{ vehicle.sippCode}}
{{ vehicle.name}}
{{ vehicle.supplier}}
Promotions
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- {{ includedExtra.name}}
Headline Price
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Drive Away Price
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Pay Today {{ vehicle.cheapestResult.getFormattedPayToday(priceFormatter, viewManager.selectionRequest.currencyCode)}}
Pay on Arrival {{ priceFormatter.displayPrice(vehicle.cheapestResult.costs.deskAmount, vehicle.cheapestResult.currencyCode)}}
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Pickup: {{ vehicle.pickupLocation.name | lowercase}}
Dropoff: {{ vehicle.dropoffLocation.name | lowercase}}

Why consider No Excess Car Hire

open road

There are a number of reasons why more and more people are choosing zero excess car hire

When you hire a car that has the main insurances of Collision Damage Waiver, Theft Protection and Third Party included you will normally find that there is an excess on the first two of those insurances. The excess is the first part of any claim that you would be liable for. Occasionally car hire is offered with no excess and sometimes you can choose to purchase an excess waiver through the car hire firm.

A growing number of our users are currently opting for the no excess route with almost one in four hirers now opting for cover from the desk. We explain their reasons…

So why might you consider either of these options?

  • For pure peace of mind

Just because you don’t want any worry about what will happen in you are involved in an accident. Make sure the full waiver will cover both the excess and areas such as the tyres, wheels under body and roof and then relax. You know that if you do have an unfortunate incident you will, providing you have operated the car within the normal terms and conditions, be able to just hand it back at the end of your hire and walk away.

  • To avoid a large pre-authorisation amount

If you have just the one credit card, you may be reluctant to have a large sum pre-authorised on your card. If you are using that same card for all your other holiday expenses, you might want to make sure you do not exceed your credit limit.

  • If you need to pay using a debit card

With debit card car hire, the car hire company may insist that you purchase their in-house excess waiver as you do not have a credit card on which they can pre-authorise an excess. You may still be required to leave an imprint of your debit card for a security deposit.

To sidestep the claims process

If you damage the car and there is an excess you have to pay, there will be paperwork to fill out. With an independent excess reimbursement policy you would have to go through the claims process to retrieve any funds you have paid out. An excess waiver bought at the desk allows you to drop back the car and avoid any hassle over forms.

May be compulsory for newer or more senior drivers

With a large number of companies younger and less experienced drivers will have to purchase the excess waiver at the desk. This is also the case for a few companies where the driver is over a certain age. This is due to the risks involved with these drivers.

Purchasing after you have collected your car

Excess reimbursement policies can never be purchased after the car has been picked up. If you already have the vehicle in your possession and become concerned about the excess liability, your only option would be to approach the car hire company about taking out their excess waiver.

When hiring specialist or higher value vehicles

There are certain conditions for taking out excess reimbursement policies. These can include the age of the car and its value. If it falls outside of these conditions then you would have to consider the waiver at the desk if the excess level is a concern. Specialist vehicles such as the Mini Mokes which many choose to hire in Barbados are also not eligible for excess reimbursement policies.

There are some other considerations when it comes to zero excess car hire.

Remember, as we mention in point 1, some companies do still hold you liable for damage to areas such as the wheels, glass, roof and undercarriage. Towing, lost keys and misfuelling may also be your responsibility.

Car hires with zero excess may still require a security deposit to be left at the desk to cover areas that fall outside the CDW or theft parts of your cover. These are, however, usually much smaller than the excess levels. Excess liabilities can often be reduced as well as removed through policies bought at the desk.

Read all the terms and conditions of a car hire carefully as some types of damage may be considered negligent and therefore, if this was to occur, you would have to pay.

The cover provided by the car hire companies is a waiver and not an insurance therefore they are not regulated by the Financial Conduct Authority.

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