What should I do if I am involved in an accident?
You must follow the instructions provided by your car hire company. They may well require you to obtain a police report.
Additionally contact the car hire supplier to advise them of the accident immediately. They will ask you to complete an accident report form for their insurers.
They will access the situation and advise you as to the way forward. In most cases they will either advise you to continue to use the car until the end of your hire period (if the damage is minor) or replace the vehicle.
If the damage is deemed to be due to your negligence or if you are operating the vehicle outside the company's terms and conditions you could be held liable for the costs involved. This is part of the normal assessment that will be carried out by the supplier.
Problems with your Hire Car
What are my options if I book extras but they are not available when I arrive to collect my hire car?
We explain what you should do if your hire car is involved in an accident
We explain the steps you should take if you feel the car you are being offered is of an unacceptable standard.
We explain how to let us know if you think you have been overcharged for your car hire