What should I do if my hire car is of an unacceptable standard?
Your first course of action is to explain your concerns directly with the car hire desk and ask for another vehicle.
95% of issues can be sorted out there and then if you do this, and it will save you time, trouble and hassle over trying to sort it out later. You really do not want to interrupt your plans by having to return to a car hire office later in your trip.
If you are unable to resolve the issue, contact us and we will take the issue up with the car hire supplier to investigate options.
If you wish to give us any feedback after your rental has ended please do contact us as we monitor our suppliers closely and your comments would be invaluable to us in building a picture as to the performance of our partners.
Problems with your Hire Car
What are my options if I book extras but they are not available when I arrive to collect my hire car?
We explain what you should do if your hire car is involved in an accident
We explain the steps you should take if you feel the car you are being offered is of an unacceptable standard.
We explain how to let us know if you think you have been overcharged for your car hire