Age Related Queries
We answer this commonly asked question regarding additional drivers and young driver fees
We offer car hire to those over 70 in many locations. We explain how Clarify Car Hire can help.
We specialise in renting cars to the under 25s and include age related fees in our prices
I am under 30 - can I rent any car or am I restricted in my choice?
Car Hire Supplier Queries
Top tips on what to do when you collect the car
Where you can find the contact details of the car rental firm you have booked with
How do I find an in airport car hire company with Clarify Car Hire?
It can be stressful when you're running late, we run through what you need to do
If I want to hire a car from a specific car hire firm can I do this with Clarify?
Are hire cars supplied on an unlimited mileage basis, or am I restricted?
We explain where you should go to collect your rental vehicle.
Car Hire Voucher
I can't print my car hire voucher? If you can't print off your car hire voucher we explain your options.
If you have not recieved your car hire voucher what should you do? We can help you without issue.
Use your Clarify Car Hire Voucher code to save up to £50 when you book car hire
Changes and Amendments to your Booking
Need to cancel a Clarify Car Hire booking? What charges apply?
If I want to add extra days to my rental car deal, can I do this?
We will be delighted to assist with any booking amendments you require.
How do I cancel a booking I have made?
My flight details or flight number has changed. What should I do?
Clarify Car Hire Deposit
We only ask for a small deposit when you book with Clarify Car Hire - we explain why we strongly feel this is best for car hirers
Cross Border Car Hire Questions
If I want to take my rental car abroad can I do so? What restrictions might apply
What does the expression cross border mean when it comes to car rental?
Deposit and Preauthorisations
If you are concerned that your deposit has not been released or returned we explain what to do.
Deposits can be large and even if they're preauthorised on your credit card it can be a large amount of money, we discuss your options as a hirer
How much is the excess I will be liable for when I book a car with Clarify Car Hire?
How many endorsement points are accepted by car hire companies? Does a driving conviction mean I can't rent a car?
DVLA codes are required by rental firms in order to rent a car in some parts of the world. What are the regulations?
Do I need an International Driving Permit (IDP) to hire a car
When I rent a car do I need to bring along the paper counterpart of my driver's licence?
Do I need to get a DVLA code when a hire a car in the UK or abroad?
Can I rent a car if I am a new full licence holder?
Will my driving licence be accepted at the car hire desk
If my UK driving licence is the old-style paper licence, will this be accepted when I rent a car?
When a rental car comes with an excess what does this mean?
Fuel Policy Questions
We explain what you can be sure of when you book a fairer fuel car hire package.
What price am I likely to be charged for fuel by a car hire firm?
How to book your Car Hire
I want to book more than one car - can I do it in a single booking?
When booking through Clarify can I get an extra discount for reserving multiple cars?
If I am advised by you that a booking cannot be confirmed what should I do?
Why can you not confirm my car rental booking immediately?
What should I do if I am offered extra insurance at the desk? We explain your options.
We explain the insurance supplied with your car hire, and those you might choose to add to it.
What insurance comes automatically with my rental car?
We explain the pros and cons of buying additional insurance products through your car hire firm?
Here are a few reasons people decide to use the Clarify Car Hire excess insurance policy
Why buy an additional excess insurance policy from an independent company
Clarify Car Hire offers, vouchers and discounts
Clarify Car Hire are passionate about genuine offers that give customers real savings
If I need to reserve a child or infant seat onto my car hire reservation how do I do this?
Why is Clarify Car Hire so different when it comes to calculating the costs of car hire extras?
If I reserve optional extras will I be charged for them when I book car hire. If charged when do I pay for them?
I need to carry extra luggage - can I reserve a roof rack for my hired car?
Am I able to add a Sat Nav or GPS device to my car rental booking?
Am I able to reserve a ski rack when I book car hire through Clarify Car Hire?
Am I able to reserve a set of snow chains when I rent a car through Clarify Car Hire?
How do I pay for the toll roads in Portugal?
How do I add winter tyres to my car hire reservation when I book through Clarify?
Is it possible to hire a car with a debit card?
We explain how and when you can use a debit card at the car hire desk including the things to look out for
A lot of us now use our phones to pay for purchases when we're out and about, we discuss whether you can use your phone at the car hire desk
How can I pay for my car hire?
How much do I need to pay today for my car hire?
Problems with your Hire Car
What are my options if I book extras but they are not available when I arrive to collect my hire car?
We explain what you should do if your hire car is involved in an accident
We explain the steps you should take if you feel the car you are being offered is of an unacceptable standard.
We explain how to let us know if you think you have been overcharged for your car hire
Why reporting damage to your hire car is essential
Vehicle Information and Questions
We know some customers want a particular make and model of car, we explain how it works
Will I receive a refund if I return my rental car early?
How can I guarantee the car that I will hire is not ‘old’? Are you looking to rent a car that is new or nearly new?