What Should I do if I've not Received my Deposit Back?
Generally car hire firms release the deposit that was taken when the vehicle was collected once the car has been checked over.
Credit Card Bookings
As the deposit will have been taken in the form of a preauthorisation (rather than your card being actually charged) this will be released once the car has been returned. It tends to take about 5-10 working days for this to be reflected in the available credit on your card. Remember you may just see your available funds have increased instead of a refund to your card.
Debit Card Bookings
Some cards allow preauthorisations - and in these cases the approach taken for credit cards will apply.
Some do not and then the deposit tends to be charged to your card - and a refund issued post hire. Due to bank processes it can take up to 30 days for the refund to be received.
If your destination has electronic toll roads, where your car is tracked and the car hire company is charged after you have left the country (Portugal and the USA are examples), car hire firms may hold onto a deposit for an extra few days to allow these to filter through.
Firstly please check your car hire voucher to read the specific information relating to your rental.
You can contact your car hire firm directly using the number on the voucher and they will be able to confirm your deposit has been released. If you are still waiting more than 10 days for a credit card booking or 30 days for a debit card booking please contact us and we will be able to chase it up too (do note that we will have to go via the firms admin team, so this will mean we cannot given an immediate response).
Deposit and Preauthorisations
If you are concerned that your deposit has not been released or returned we explain what to do.
Deposits can be large and even if they're preauthorised on your credit card it can be a large amount of money, we discuss your options as a hirer